SunnySmart, friendly support helper

Automatically answer common questions and guide users to documentation

Invite to Server

Get Started

Discover More

🧲

Smart cosine-similarity searching

Sunny intelligently matches what the user is asking for based on a list of common questions.

🗃

Channel-independent answer indexes

You can have multiple sets of answers for different support channels.

👋

Friendly by default

Sunny has multiple variants for each friendly response to make users feel welcome.

Sunny is designed to make your support channels better for everyone.

I see a lot of Discord support threads that look something like this:

ArrowSparrow
What is the IP of the server?

[Mod] Hyla
Check FAQ

Toriberry
Can anyone help me?

[Mod] Hyla
What do you need?

Toriberry
When I tried to extract the download, it gave me an error

[Mod] Hyla
I'm not sure. Maybe try downloading it again?

Support members are frustrated when users don't read documentation or don't ask useful questions. Users can feel ignored, disregarded, or antagonized by support channels.

With Sunny, you can transform your support channel into something this:

ArrowSparrow
What is the IP of the server?

Sunny
Hello there, ArrowSparrow! I pulled up something that might work for you. If it misses the mark, a human expert will be here shortly to help out!

What version is the server on? / What is the server's address?The server is running on Minecraft: Java Edition 1.21.4. Connect to it using either woftnw.org, play.woftnw.org, or woftnw.duckdns.org.

Mark answerNot helpfulOpen resource ↗

Toriberry
Can anyone help me?

Sunny
Hi, Toriberry. Here’s something I think could help. If it’s not a perfect fit, a knowledgeable human will assist you shortly!

Don't ask to ask. Just ask.Don't ask 'Any Java experts around?', but rather ask 'How do I do [problem] with Java and [other relevant info]?'

Mark answerNot helpfulOpen resource ↗

Toriberry
When I tried to extract the download, it gave me an error. How do I fix it?

[Admin] Bog
I can help you troubleshoot. Can you send a screenshot of the error?